Who we are
A brief history of Kitchen Ergonomics and what we are about.
Need help? Call us on 01438 222 929 or email us info@kitchenergonomics.co.uk.
We can help you from start-to-finish to your specific needs.
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Need help? Call us on 01438 222 929 or email us info@kitchenergonomics.co.uk.
We can help you from start-to-finish to your specific needs.
Kitchen Ergonomics is a family run business established in 2004. We design, supply and fit bespoke quality kitchens, bedrooms and home study furniture. Understanding great design that works with the space provided is paramount to your long term enjoyment of any home project – at Kitchen Ergonomics we pride ourselves in understanding our clients’ needs and wants.
Kitchen Ergonomics mission is to provide you, the homeowner, with fitted kitchens, bedrooms and home study furniture of high quality at realistic prices. To ensure you experience exceptional customer service throughout the design, supply and installation process.
There are many scenarios in the design, build and installation of a fitted kitchen and we are fully capable of fulfilling all requirements.
However to give you an idea of what we do to ensure that your kitchen is completed in time, on budget and the finished product is as you imagined it would be, the following 13 step process is an example of how the service usually unfolds.
The process starts with your initial enquiry, be it in the form of a phone call from you, an email or by you visiting the Kitchen Ergonomics showroom.
We will ask for your help in completing an enquiry form to properly start the process. Primarily it’s for contact details but we’ll ask specific questions regarding the decisions that you need to make or you need to start thinking about. For example:
By asking “why do you want to change your kitchen” or “what do you want from your kitchen”, it gives us a very good starting point to work from. We’ll then be in a position to ascertain what you need your kitchen to do, what you will use the space for and therefore offer ideas and suggestions based on your responses. This visit is also where the design of your Kitchen Ergonomics kitchen will start to evolve.
We will now take measurements of your kitchen and prepare a rough, sketched plan for you or work from your architectural plans. In addition, we can also coordinate with builders and tradesmen regarding services locations etc.
The sketches come back to our office in Stevenage and they are entered in our state-of-the-art Computer-Aided Design (CAD) system. This enables us to render your drawings into accurate dimensional room plans and 3D ‘photo-realistic’ presentations so you will be able to see ‘virtually’ what your kitchen will look like based on the specifications we’ve discussed.
Once we have the specification of the kitchen including units, worktops, appliances and accessories, all the details are inputted into own in-house client management system. This automatically prices the complete kitchen and provides each client with a full, detailed quote broken down by the cost of the products and the cost of installation to give an overall cost. This is then presented to the client for review.
Once your quote has been prepared, we can then arrange for you to come into the Kitchen Ergonomics Consultation Room to thoroughly review your plans and your quote to make sure you are 100% happy. This gives us an opportunity, if necessary, to redraw, re-plan and reposition units and appliances until you have exactly what you asked for. This can be carried out as many times as is necessary – until we’ve got it exactly right.
Once all the decisions and selections have been finalised – units, sinks, worktops, accessories etc – and you are ready to proceed, we collect a deposit of 35% of the goods total only and book your installation/delivery date.
This involves the Designer, the Project Coordinator and the Fitter. If any ancillary people need to be there (for example builders, electricians or plumbers), they will be. It gives us a chance to introduce them to you and to make sure everyone involved in the process is moving forward in the same direction.
We are now in a position to order your kitchen from the manufacturer, put together a schedule of works. Once we have done this, we send you your letter of confirmation. All products arrive at our warehouse two weeks before the installation and we quality control each piece. This also gives us the opportunity to carry out any enhancements or modifications, that your design requires, at our in-house workshop.
Once all your units are ready, we coordinate the delivery of the goods with your pre-arranged start date. On delivery, we then take a further 60% of the outstanding goods total.
Our fitters will now install your kitchen with minimal disruption and downtime. An average installation takes around a week, but is dependent on a number of factors such as size, type, complexity and building works but the time frame will be detailed in the schedule of works. This will have been discussed and agreed with you during the consultation process (see step 7 above).
Upon Practical Completion, 100% of the fitting amount is due. Practical Completion means that if a door handle or an appliance is faulty and needs replacing, the balance remains due and we will replace whatever issues arise. Once you are completely happy, the remaining 5% of the goods balance falls due.
At Kitchen Ergonomics we believe in offering a quality product and quality service as our good friend Ron Blout from Blanco quotes – “Supplying the highest quality, underpinned with an exceptional level of service. Never the cheapest, but always the best in each price segment.”
We offer a free design service – our designs are drawn in the latest 3D CAD drawings and presented in our design studio.
We offer a huge range of kitchens from traditional to contemporary with a huge array of colours and finishes. Our kitchens are project managed from start to finish.
Do you dream about the perfect walk in wardrobe? Are you fed up with your clothes laying on the back of chairs why not give Kitchen Ergonomics a call? We can design supply and fit your beautiful bedroom with a huge choice of colours, finishes and storage solutions we can create a bespoke bedroom that will help your dreams come true.
Does your Office need re-organising? Is your filing stored all over the house? We can create a bespoke home study that is perfect for you and your family. With plenty of colours and finishes to choose we have the perfect solution for you.
If you are looking for the perfect TV unit, or a dresser to hide away the kids toys then we can create a bespoke unit to suit your needs.
We can supply and fit your kitchen appliance for you – whether you are looking for an induction hob, a Range Master oven you name it and we can supply it. We are a Neff 5 Star Master Partner and Miele stockist.
